Leadership Builds Trust, Not Just Teams

“Great leadership means showing up with integrity, clarity, and a commitment to service.”
Three diverse professionals collaborating around a laptop in a modern office, representing a mission-driven, people-centered, and tech-empowered approach.

At CivicLink, leadership starts with responsibility. We lead by listening first, aligning vision with values, and delivering solutions that serve real people. Our team doesn’t just manage projects—we cultivate partnerships, guide long-term strategy, and earn trust through transparency, empathy, and follow-through. Good leadership isn’t about titles. It’s about outcomes that matter and relationships that last.

CivicLink Executive Leadership

Professional headshot of Gil Nordelus, Co-Founder of CivicLink and technology leader in secure government solutions.

Gilbert Nordelus

Co-Founder, CTO, Software Engineering & Systems Expert

Gil is a seasoned engineer with deep expertise in scalable backend systems, infrastructure modernization, and secure development practices. He’s led digital transformation initiatives across high-compliance environments in healthcare, finance, and government sectors.

Certifications include:
• AWS Certified Solutions Architect – Associate
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate
• Google Cloud Digital Leader
• Certified Kubernetes Administrator (CKA)

 

Gil’s deep technical fluency allows CivicLink to deliver modern, resilient digital infrastructure that meets or exceeds government standards.
Professional IT technician configuring a government server rack while working on a laptop in a modern office setting with a civic building in the background.

Douglas Cuffman, UXC, CSPO

Co-Founder, CUXO, UX & Strategy Expert

Douglas brings 25+ years of experience in enterprise UX and human-centered design. His leadership spans Fortune 500 companies, federal projects, and startups. Doug specializes in helping civic institutions improve trust, usability, and efficiency through design thinking and strategic insight.

Certifications Include:

• Certified UX Practitioner – Nielsen Norman Group (NN/g) Specialty Recognition in UX Management
• Certified Scrum Product Owner® (CSPO) – Scrum Alliance
• AI for UX Designers
• UX Deep Dive: Mapping
• Figma for UX Design
• Design Thinking: Understanding the Process
• Sketching for UX Designers
• G Suite Administrator Fundamentals
Doug has led UX strategy for Fortune 500 companies, municipal governments, and cross-functional public/private initiatives.

Together, Doug and Gil formed CivicLink to help governments overcome outdated systems with smarter, leaner, and people-first solutions.

From Concept to Reality: Our Transparent Process

STEP ONE:

U

Discovery & Design Thinking

Conducting field research with municipal departments before writing a single line of code

STEP TWO:

Technology Planning

Migrating decades-old systems to the cloud without disrupting public service

STEP THREE:

Equitable Experience Design

Designing with accessibility in mind from day one—not as an afterthought

STEP FOUR:

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Security Audit & Analysis

Implementing layered security and compliance protocols tailored to agency needs

STEP FIVE:

Engineering & Development

We build the app according to project specifications and timeline

STEP SIX:

Delivery

We implement the solution after rigerous quality assurance testing and your approval